分析云 - Analytics Cloud

什么Analytics Cloud?

Get analytics apps designed for the way you use Salesforce. 【获取为使用Salesforce时设计的分析应用

INSTANTINSIGHTONANYDEVICE. 【在任何设备上获取及时的的洞察力】 With self-service analytics, you can instantly slice and dice data on any device, without waiting for IT or analysts. 【通过使用自助服务分析,您可以从任何设备上获取全部数据,而不必等待IT或分析师。 】

什么Analytics Cloud

Transform the way you explore data, find answers, and take action.

【改变你探索数据的方式，从而找到答案，并采取行动。】

Wave Analytics is much more than business intelligence — it’s a purpose-built suite of apps for every line of business. Now your entire organization can instantly get important answers and start making data-driven decisions. Wave will transform the way your company uses analytics, and make every employee more valuable.

【 Wave Analytics不仅仅是商业智能，它是一套为每个业务领域设计的应用。现在你的整个组织可以立刻得到重要的答案，开始做出由数据驱动的决策。Wave将会改变你的公司使用分析的方式，并使每个员工更有价值。】

Act on data 【基于数据的行为】

Find data-driven insights and take action, right within Salesforce. 【发现数据驱动的洞察和采取行动,对在Salesforce】

Connected Applications

Wave Analytics Apps plug right into your Salesforce, so you can get up and running right away. No more waiting for IT to install and optimize software and hardware before you can ask questions and take action.

Faster Action

Now when you find an answer, you can quickly take the next step with built-in tools called Wave Actions. Create a task, update a record, share insights, and more — without waiting around for legacy technology or data analysis.

Built for Speed

Wave makes it easy to combine Salesforce data — or any other data — from across your business. Now you can instantly explore information, find insights, and take actions that help your whole team move forward.

Get apps for everyone 【每个人都可以使用应用】

Wave Apps are ready-to-go solutions for every line of business. 【Wave 应用已经准备好为每个业务找到解决方案】

Apps for Sales

Wave for Sales comes preloaded with all the lenses and dashboards you need for sales, so reps can quickly identify account whitespace, and get a complete picture of the customer. And managers can see into the pipeline, track team performance, and uncover new opportunities.

Apps for IT

With Wave for Event Monitoring, you can view application performance, understand adoption and usage, and access security data about all your Salesforce apps. Quickly improve your overall Salesforce experience and see who's accessing critical business information.

Apps for Service

Wave for Service includes dashboards and lenses that can help your whole team deliver better service. It’s embedded right into the Lightning Console, giving agents a 360-degree view of customers. And it’s the easiest way for managers to track case trends, agent efficiency, and channel optimization.

Work on any device 【在任何设备上工作】

Explore your data from any device with our mobile-first design. 【通过任何设备的移动现行设计探索数据】

Mobile-First

Wave Analytics is designed for mobile and optimized across every device, for both Android and iOS. So mobile never feels like an afterthought, it’s the first thought.

Smarter Smartwatches

Wave Analytics for Apple Watch was the first enterprise app for that device. From desktop to smartwatch and beyond, analytics is now accessible across the entire spectrum of business devices.

On-the-Go Collaboration

Get answers and share findings from anywhere. Wave lets your whole team have a conversation around data, collaborate on answers, and present from any device..

Connect more quickly 【连接的更迅速】

Speed, scale, and security come fully built-in. 【速度、规模和内置安全】

Faster Data

No more hardware hiccups and untimely software updates. Wave is reliable, convenient, and gets up and running much more quickly than traditional solutions.

Contextual Dashboards

With Wave, you can embed dashboards across the Customer Success Platform — from Sales Cloud, to Service Cloud, to Community Cloud — to give your employees and partners a consistent view of data and access to new insights.

Secure Data Exploration

Powerful protection and controls ensure that your company’s data is always secure, so you and your entire team can confidently collaborate through every type of device, including Android and iOS.

Introducing the app that turns data into smarter sales

Wave for Sales is the quickest way to turn your data into sales, across every kind of device.

Salesforce Native

Wave for Sales is seamlessly integrated with Sales Cloud, so it’s easy to instantly get the right data into your dashboards. And because it’s Salesforce, it has the same speed, scale, and security you already enjoy.

Preloaded Dashboards

Your weekly pipeline call, quarterly business review, and performance metrics are now powered by Wave. Templates pre-populated with your Sales Cloud data bring best practice dashboards and KPIs to your entire sales team.

Pipeline Trending

Sales managers can finally track year-over-year business performance and get a better view of the big picture. Review pipeline movement and risk indicators, and forecast metrics to identify behaviors that drive sales.

Wave Actions

Once you find answers, Wave Actions can help you create and update records and objects, right within the app. And you can instantly collaborate through Chatter, using any device.

Wave for Service inspires smarter service and happier customers【服务Wave激励更智慧的服务和更愉快的客户关系】

Service Wave Analytics helps your service experts better understand customers and what makes them happy.

【服务Wave分析帮助你的服务专家更好的了解客户，还有什么能让客户开心】

Seamless Integration

Get up and running right away for quicker ROI, and enjoy the speed, scale, and security you already count on from Salesforce. Native integration also means you can instantly populate dashboards and embed them in the Lightning Service Console — so agents have smarter, more contextual customer conversations.

Instant Actionability

With Wave for Service, agents and managers can create tasks, escalate cases, or even open opportunities, right from the point of insight. And they can do it all within the app, meaning quicker collaboration, faster resolutions, and happier customers.

Centralized KPIs

Now service managers can see critical KPIs like CSAT, average handle time, and first-call resolution in one place — so they can coach the best team and enhance channel optimization. Service agents get a window into their performance to ensure smarter service, and peer benchmarking so they can measure their efforts.

Faster Answers

This app lets you drill into details because it’s not schema-based like legacy business intelligence solutions. So you can quickly diagnose service issues and find the best answers.

Increase performance, adoption, and security with Wave App for Event Monitoring 【通过事件监控Wave应用，增加性能，采用，和安全性】

Optimize performance.

Wave for Event Monitoring gives you deeper understanding of the health of your applications, so you can provide better support and identify performance issues that may impact your overall user experience.

Monitor activity.

Identify user actions that could compromise your data security. With the Event Monitoring Wave App, you can see what information employees are accessing — making it easier to prevent the loss or misuse of critical data.

Increase adoption.

Now it’s easier to manage the success of your Salesforce implementation. Track the usage of features like Lightning UI or the Salesforce1 Mobile App to ensure adoption, increase engagement, and drive best practices.

Unlock data.

With 15 prebuilt dashboards, and custom views into more than 29 types of events, this app helps admins and leaders get more out of their Salesforce investment.

Create smarter, more targeted marketing with Wave App for B2B Marketing 【通过市场Wave应用创建更智能，更定向的市场活动】

Give your entire team the app that's built for marketing insights. 【给你整个团队构建拥有市场见解的应用程序】

Faster Answers

Because it’s built for Salesforce customers, Wave for B2B Marketing is ready to go out of the box. And customizable visual dashboards help your marketing team quickly understand and report to the business.

Actionable Insights

See which marketing tactics are most engaging and deliver the most revenue, so you can easily make data-driven decisions. Share insights from any device, and instantly take action as a team.

Self-Service Intelligence

Now you can get critical answers without waiting around for data analysts. Wave for B2B Marketing makes it easy for CMOs and marketing leaders to deep dive into data to understand and improve campaign performance and overall marketing ROI.

Flexible Customization

Make it your own. Easily create custom dashboards and view the data how you want. You can also create individual role-based dashboards that fit the specific needs of your team members.

Bring the power of analytics to every line of business with Wave Apps.

Give your entire team the app that's built for marketing insights.

Apps for Every Industry

The Wave Apps ecosystem includes 19 industry-leading partners who are bringing analytics to every business user. Now you can bridge sales, service, marketing, HR, and IT. Connect back office employees with apps for ERP and IT. AppExchange has a Wave app for everyone in every industry.

Seamless Integration

Wave Apps are pre-integrated and designed to work with your existing Salesforce clouds. This means implementation is quick, upgrades are automatic, and you can finally say goodbye to the hassle of configuring complex BI tools to fit your business.

Increase Adoption

Wave Apps will save your entire organization time by putting prepackaged insights directly into your hands, no matter where you’re working, what device you’re using, or what department you’re in. And instant actionability means you can quickly turn that insight into results.

Built-in Mobility

Every line of business is unique, and each industry operates differently. That’s why Wave ISV apps are designed mobile-first, to allow every team to take action from anywhere. From field service agents, to retail cashiers, to bank tellers, and beyond, Wave Apps deliver instant insights you can work with.