人工智能 - AI

人工智能：爱因斯坦 （Artificial Intelligence : Einstein ）

Introducing Salesforce Einstein, AI for everyone.

Salesforce Einstein is artificial intelligence (AI) built into the core of the Salesforce Platform, where it powers the world’s smartest CRM. It delivers advanced AI capabilities to sales, service, and marketing — and enables anyone to use clicks or code to build AI-powered apps that get smarter with every interaction. Now, everyone in every role and industry can use AI to be their best.

Technology is evolving faster than ever, with an estimated 6 billion connected devices creating an unprecedented network of information and interaction. Artificial intelligence (AI) is the next major wave of innovation, driven by advances in computing power, the ability to store large volumes of data in the cloud at minimal cost, and easier access to advanced algorithms. And it will be more disruptive and powerful than any previous shift in technology. Today, every company must integrate AI into the fabric of their business in order to succeed. Salesforce Einstein, the first comprehensive AI for CRM, is designed to enable companies to be smarter and more predictive about their customers.

In this e-book, you’ll learn all about AI — what it is, and how it’s transforming every business. You’ll learn how AI helps businesses answer questions like: Are you selling the right product to the right customer at the right time? Are you servicing customers on the right channel by the right agent? Are you marketing on the right channel at the right time with the best content? Are you building apps that leverage the predictive power of AI? Are you ready for a more intelligent future?

Salesforce Einstein is your data scientist.

Einstein is like having your own data scientist dedicated to bringing AI to every customer relationship. It learns from all your data — CRM data, email, calendar, social, ERP, and IoT — and delivers predictions and recommendations in context of what you’re trying to do. In some cases, it even automates tasks for you. So you can make smarter decisions with confidence and focus more attention on your customers at every touchpoint.

We took AI out of the lab so you can be your best. - Discover insights - Predict outcomes - Recommend best next steps - Automate tasks

Blaze new trails to customer success with the world’s smartest CRM

Einstein is an integrated set of technologies that brings AI to everyone in your business — and it couldn’t be simpler. All Einstein-enabled features in our Customer Success Platform automatically use your Salesforce data to serve customers better. You don’t have to prep data or manage models.

And every Einstein feature informs the others, so your CRM is constantly growing smarter across sales, service, marketing, and IT.